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  • Certified quality

  • Different methods of payment

  • Insured shipping

FAQ

FAQ – Online Shop

1. How long does delivery take?
Immediately upon receipt of your payment, the goods will be picked in our warehouse and – provided that they are in stock – shipped via GLS within approx. 72 hours.

2. What is the minimum order value?
There aren't any minimum values or minimum quantities when ordering via our online shop.  It is even possible to order one single item.

3. How much do I have to pay for shipments within Germany?  Are the shipping costs different for deliveries abroad?
We charge EUR 5.90 for shipments within Germany.  Upon request, we will inform you about the costs for deliveries abroad, as they depend on the country, the quantity, the weight etc.

4. May I return the goods?
You are entitled to withdraw from your order within 14 days upon receipt of the goods.  For further information, please consult the "Right of Withdrawal" section of our General Terms and Conditions.

5. May I buy the goods on account?
You may pay by PayPal, Amazon Pay, credit card (Visa or Mastercard) or wire transfer.  Unfortunately, we do not ship on account.

6. Do matches have a use-by date?
No.  When stored correctly, matches have an unlimited shelf life.  They must be stored in a cool and dry place.  Make sure they are not exposed to direct heat or sun radiation.  Besides, they are to be protected from variations in temperature.

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